Managed IT Services – Our Guide to Less Stress & More Success

Sep 26, 2020Advice & Guidance0 comments

Managed IT services, our definitive guide to less stress and more success.

Imagine a world without technology. A time without email. An office where making a call requires a heavy device attached to a wire in the wall. A situation where the capability to share a photograph or work simultaneously on a file with colleagues from the other side of the world was simply unheard of. It would be a bleak, slow world wouldn’t it?

Is your working week peppered with IT obstacles that get in your way?

Take a moment to reflect, your typical working day can be littered with frequent minutes of this incomprehensible world we’ve just described. All of them preventing you from actually doing what you do best, running your business.

What about the time when Brenda’s PC on reception froze or the printer jammed? Can you recall when Tommy was working from home and he needed to access a file before a client meeting, but he couldn’t remember his password and the system locked him out? Remember when Kirsty forgot to renew the company website domain, or when Adrian failed to sign out of the customer relationship management (CRM) system and left his laptop on the train! Need we go on?

Names have been changed to protect the team and some of the above issues are simple, but the facts remain – technology is complex, not everybody gets it and it can hinder your business if it’s not managed well. And, even if Danny is a proficient gamer at the weekend, it doesn’t mean he’s the ideal person to look after your company IT.

Vanessa Fuller - Premier Tax Accountants

” The biggest difference is the continued innovation and forward thinking, I think that’s really important for any business that wants to use technology to improve performance and efficiency.”

Vanessa Fuller – Premier Tax Limited, Stoke on Trent.

Are you fed up of technology issues wasting valuable time and money?

Technology can help us achieve some truly amazing things. When your IT system just works, business is fantastic. Orders are received and processed without a glitch and communication flows. But when technology gets out of bed on the wrong side, everyone suffers – patience is tested, emotions run high among staff, customers and suppliers, and operations (can) grind to a halt. The entire supply chain takes the hit.

People tend to think that if they leave pressing the update button they won’t break anything or if they ignore the reminder request or process because they’re too busy it’ll be OK until next month. But that also means that essential updates don’t happen, systems get clogged and vulnerabilities appear. It’s exactly like the uncared for garden that becomes overgrown with weeds or a car that never gets serviced. Things can quickly start to slow down, get attacked by foreign bodies and will eventually stop working.

” I have been working with the team at Hixon Group for over 5 years. They are my #1 IT services provider, and I have no hesitation in recommending them to any other business. “

Pam Allen – PA Today – South Cheshire.

Vanessa Fuller - Premier Tax Accountants

Why should you choose managed IT services?

Choosing a managed IT solution will remove the responsibility of running IT equipment and software from the office novice and place it in the hands of professional experts. Information technology is the backbone of your business and it deserves to be monitored, serviced and upgraded as and when needed. Well-oiled technology allows you, as a business owner, and your management team to make informed decisions about the best way to progress your organisation. Efficient technology improves productivity and reliability so staff can carry out their work without crashing applications. A happier team makes a more productive team, which results in more money added to your bottom line.
Vanessa Fuller - Premier Tax Accountants

” Not only have they supported our head office “traditional” IT services but have allowed us to roll out new EPOS/Back-office across multiple sites. We were able to quickly and effectively outsource all our requirements for this critical project. “

Rob Crossland – Totally Delicious, UK, Nationwide.

What does a managed IT solution include?

A managed IT solution is dedicated to the optimal performance of your IT equipment – hardware and software – cloud solutions and cyber security.
Expert technicians will manage an inventory of your entire IT setup to ensure that business-critical operations are in place, such as data backups, programme updates and security checks. Solutions are tailored so you’ll only pay for what you need and you’ll gain added value through performance data and cost-saving exercises. An outsourced IT technician will get to grips with your business to understand its operation, your goals, and identify where proficiencies can be improved. New technology will be integrated seamlessly and staff supported through troubleshooting to ensure that the right people get the right level of access and the right applications to work with. Systems will be remotely monitored, security updates managed and problems patched in the background so that you never need to worry when a data breach story hits the headlines.

In a nutshell, managed IT solutions will help your business to:

  • – Improve productivity and team collaboration
  • – Ensure data security and GDPR compliance
  • – Improve reliability & prevent IT system downtime
  • – Future-proof your business
  • – Reduce business operating costs
  • – Boost business Growth & Enhance profitability

” The team pride themselves on a proactive service, so solving issues for clients before they become problems… whenever I get an issue I know that the support desk will sort it for me “

Andy Chell – The Culture Coach – Staffordshire.

Vanessa Fuller - Premier Tax Accountants

Are you ready to solve your business technology challenges?

We’re actually quite a sociable bunch at Hixon Group and not (as misconceptions of our industry would have it) a bunch of cartoon t-shirt wearing IT geeks huddled in a darkened room.

If you are looking for a solution that will eliminate the frustration and uncertainty of technology and help to improve business productivity, reduce operating costs and save time, book a free consultation today.

Enjoy less stress and more success with tailored managed IT services from the technology specialists at Hixon Group Limited, Staffordshire’s leading managed services provider.

Call our friendly team: 01782 365124 or drop us an email: support@hixongroup.com

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