This new cloud voice solution for businesses combines chat, calling, meetings, calendars, and email to offer a comprehensive package for collaboration and communication.

Microsoft is once again disrupting the communications market this week, with the introduction of a brand-new phone system solution designed for the UK small business sector customers already using the Microsoft Teams Platform to boost productivity and collaboration.

Its a real productivity boost for existing Microsoft teams users adding click to call and many more features meaning you never need to type a phone number into a handset again.

Designed for companies with up to 300 users, the phone system is a cloud-based offering that integrates with Microsoft Teams and Office 365.

Microsoft 365 Business Voice will work across all devices, including smartphones, desk phones, and computers, so that users can make crucial calls from anywhere. What’s more, the service also uses AI technology from Microsoft to translate chat messages, transcribe voice mails, and offer real-time captioning to users.

Some integrated VOIP services were already available for the Office 365 cloud platform however this required an Office 365 Enterprise licence for users which is a decent price jump.

Now you can quickly and easily get access to the integrated VOIP solution with a Microsoft 365 Business Voice licence (per user) in addition to your existing Office 365 Business Essentials or Business Premium licence.

Now I think its fair to say we like to try new and innovative solutions over here at the Hixon Group, So we decided to take the jump and migrate our existing stand alone VoIP phone system to the new platform to put it through its paces. The whole process look less than two hours to migrate and setup correctly including porting numbers, configuring call routing, auto attendants, greeting messages and hold music.

Jonathan Lawton – Cloud Solutions Specialist – Hixon Group

For those not so technically minded, the team at Hixon Group can help with a stress free migration and deployment that gives you peace of mind knowing your new phone system works as expected. 
Please contact us for more information or any questions you might have regarding the new integrated VOIP solution for Microsoft Teams.

Author: Jonathan Lawton

With almost a decade’s experience of successfully, supporting, designing and delivering innovative web development projects worldwide I now focus on providing leadership to help customers shape business and technology strategy.

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