This article was first published in The Sentinel on the 28th of November 2017 by Laura James (Business Editor) Source: Stoke-on-Trent Live
Technical solutions from the Hixon Group are helping a catering solutions firm to constantly update performance at its venues.
The Stoke-based Hixon Group recently completed a state-of-the-art IT installation for the new Totally Delicious restaurant at Trentham Gardens. Hixon has developed a suite of IT solutions – ranging from data cabling to customer wifi, up-to-the-minute computerised till data, CCTV and a 24/7 maintenance contract.
The one-stop IT solution allows Totally Delicious to constantly improve service levels at the recently launched Trentham Shopping Village restaurant – as well as at its workplace canteens and tea rooms across North Staffordshire.
Hixon Group managing director Jonathan Lawton said:
“We monitor the system 24 hours a day and can provide Totally Delicious with helpful analytics. For example, by monitoring wifi usage we can see when flows in and out of the restaurant peak and how often people visit. Smart till solutions provide easy to analyse data on how much customers spend and there is extensive CCTV coverage.”
Dominic Bowers, managing director at Totally Delicious, added:
“We have forged an excellent partnership with the Hixon Group. Jonathan Lawton and his team have high level technical knowledge and are very responsive. It is also pleasing to be able to work with a growing company based in our home county.”