Case Study - Financial Services
Financial advisory firm enhances IT infrastructure following partnership with Hixon Group.
HWIFM are a leading wealth management advisory firm based in Holmes Chapel, Cheshire with over 20 years’ experience delivering delivering trustworthy and secure financial advice to clients nationwide.
In an industry where trust, data security, and compliance are critical, reliable IT infrastructure and robust cyber security are essential. HWIFM required a specialist IT partner to support, secure, and optimise their systems for long-term success.
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A partnership that delivers a better way of working for everyone.
In this short video, Gary Makin Director of HWIFM shares how partnering with Hixon Group helped elevate and streamline their IT systems ensuring smooth day-to-day operations.
Initial Challenge
A modern approach to workplace technology and cyber security.
With their cloud-based systems, HWIFM faced the challenge of maintaining seamless operations while ensuring top-level security for sensitive client data.
Any downtime or security issue had the potential to disrupt their business and compromise their business reputation.
Compliance with industry regulations was another key concern, particularly with data encryption and cyber security. HWIFM also needed strategic IT guidance to future-proof their operations and support their growth.
Proactive monitoring and support
Reliance on cloud-based systems
Strong data security and compliance measures
Fast resolution of IT issues without disrupting workflow
“They’ve been really responsive, every time we’ve had an issue, they’ve been on it and it’s been sorted really quickly.”
Gary Makin | Partner | HWIFM
Implementation
A tailored modern workplace solution designed specifically to meet their unique needs
Hixon Group worked closely with HWIFM to deliver proactive, responsive IT support, ensuring issues are identified and resolved quickly, often before they impact the business
A key part of this partnership is accessibility. Gary and his team can engage directly with Hixon Group at the earliest stage of any IT decision, allowing for clear, expert guidance and the implementation of the right solutions from the outset.
Support is also extended directly to the wider team, removing unnecessary delays and eliminating the need for multiple layers of internal escalation. This enables staff to access fast, efficient support whenever required.
Cyber security has remained a central focus throughout the partnership. We implemented secure, cloud-based Microsoft technologies, including advanced encryption, secure configurations, and best-practice policies, ensuring that sensitive financial data remains protected and compliant with industry standards.
By taking the time to understand HWIFM’s day-to-day operations, We delivered a tailored IT strategy that aligns with business goals, resulting in improved system reliability, enhanced efficiency, and complete peace of mind.
The Results
Secure, efficient IT systems supporting business continuity.
With our support in place, HWIFM now operates within a secure, stable, and highly responsive IT environment that fully supports its day-to-day operations.
Rapid IT support and issue resolution help minimise downtime, ensuring business continuity and keeping critical systems running smoothly. This high level of responsiveness has played a key role in maintaining team productivity and reducing the impact of technical issues when they arise.
HWIFM’s cyber security posture has also been significantly strengthened through the implementation of secure, cloud-based solutions and enhanced data protection measures. This ensures sensitive financial data remains protected, supporting compliance with industry regulations and best practices.
Overall, operational efficiency has improved through streamlined IT support, proactive system management, and seamless user assistance across the organisation, providing greater confidence, reliability, and peace of mind.