Case Study - Insurance Broker
Insurance firm strengthens reliability and security with proactive IT support.
amb Insurance is an established insurance provider, supporting clients with tailored insurance solutions. Operating in a highly regulated environment, they depend on secure, reliable IT systems.
For amb Insurance, IT is business-critical. System reliability, data protection, and fast IT support are essential to maintaining service standards and meeting regulatory compliance requirements within the insurance sector.
Watch Now
A partnership that delivers a reliability, security and peace of mind.
In this short video, Peter Lycett from amb Insurance explains how working with Hixon Group has improved system reliability, strengthened security, and provided the confidence that their IT is fully managed and supported.
Initial Challenge
A modern approach to workplace technology and cyber security.
When we first engaged with amb Insurance, it was clear their existing IT support was not aligned with the needs of a regulated insurance business.
Slow response times and limitations within their systems were creating operational inefficiencies and increasing potential cyber security risks.
IT issues were not being resolved quickly enough, leading to disruption in day-to-day operations and impacting staff productivity. In an environment where secure data access and fast client communication are critical, this created unnecessary pressure on the business. These challenges included:
Slow response times to IT issues
System reliability concerns affecting productivity
Increased risk when handling sensitive client data
Limited confidence in existing IT support
“Since working with Hixon Group, we’ve got the confidence that everything is being looked after properly. If there’s an issue, it’s picked up quickly and dealt with before it becomes a problem.”
Peter Lycett | Director | amb Insurance
Implementation
Delivering a secure, reliable IT environment with fast, responsive support.
Our priority was to create a secure, stable IT environment that meets the demands of a regulated insurance firm. We implemented our managed IT support, giving amb Insurance immediate access to expert support whenever needed.
From the outset, we focused on improving IT system performance, uptime, and reliability, ensuring that core business platforms were always available and operating efficiently. This significantly reduced disruption and improved productivity across the business.
We introduced a structured IT support approach, eliminating delays and providing direct access to our technical team. This allowed issues to be resolved quickly without unnecessary escalation.
By leveraging remote support, we are able to respond rapidly, often within the hour, resolving issues before they can impact wider operations.
Alongside this, we enhanced the organisation’s overall cyber security posture, ensuring systems are secure, compliant, and fit for purpose within the insurance industry.
The Results
A powerful, proactive managed IT service that helps unlock the true business potential.
Since implementing our support model, we have significantly improved the reliability and performance of amb Insurance’s IT systems. The business can now operate without disruption, supported by stable and dependable technology.
By introducing faster response times, we have removed delays and ensured that issues are dealt with quickly and effectively, reducing the impact on day-to-day operations.
We have also strengthened the security and overall resilience of their IT environment, providing greater confidence in how systems and data are managed.
By taking full responsibility for their IT systems, we have enabled amb Insurance to focus on delivering exceptional service to their clients, knowing their technology is secure, supported, and fully optimised.