Case Study - Roofing Contractor
Newcastle-under-Lyme roofing contractor improves productivity, with fast reliable IT support.
Rydale Roofing is a well-established roofing contractor based in Newcastle-under-Lyme, delivering high-quality roofing services across Staffordshire and surrounding areas.
The team at Rydale Roofing run a hands-on operation where downtime has real consequences: lost productivity, missed communication, and frustrated customers. Reliable IT support isn’t a nice-to-have; it’s what keeps the business moving.
Watch Now
A partnership that delivers faster support and greater confidence.
In this short video, Julie from Rydale Roofing explains how Hixon Group has helped remove delays, reduce downtime, and provide the level of support their business needs to operate effectively every day.
Initial Challenge
Improving productivity with proactive IT support and reduced downtime.
Our priority was to remove delays and ensure that when an IT issue occurred, it was resolved immediately. We implemented a proactive IT support service designed to give Rydale Roofing fast, direct access to our technical team.
Previously, delays created unnecessary downtime and left staff unable to work efficiently when problems arose. Issues that should have been resolved quickly became prolonged disruptions.
Over time, this lack of responsiveness reduced confidence in their IT systems and introduced avoidable operational risk. These challenges included:
Slow response times to critical IT issues
Extended downtime impacting productivity
Lack of urgency during business-critical incidents
Limited confidence in existing IT support
“With Hixon Group, we know if something goes wrong it’s handled straight away. We’re not chasing, we’re not waiting. They just get it sorted, and that’s made a huge difference to how we run the business.”
Julie Mirowski | Director | Rydale Roofing
Implementation
A tailored modern workplace solution designed specifically to meet their unique needs
Our priority was to remove delays and ensure that when an issue occurred, it was dealt with immediately. We implemented a responsive IT support solution designed to give Rydale Roofing fast, direct access to our team.
Early in the partnership, this approach was tested when Julie arrived at the office to find a critical system failure, preventing access to her computer. Previously, situations like this would have caused extended downtime.
Our team responded immediately, diagnosing the issue and restoring access within a short timeframe. This demonstrated our commitment to fast response IT support and rapid issue resolution.
From that point forward, we established a consistent support experience. Rydale Roofing now works directly with our team, removing the need for multiple escalation points. This allows us to act quickly and resolve issues without unnecessary delay.
By leveraging remote support, we are able to intervene rapidly, often within the hour, ensuring problems are resolved before they impact the wider business. This has significantly improved system reliability and reduced downtime.
The Results
Reliable IT environment that supports productivity and removes risk.
Since implementing our support model, Rydale has seen a clear improvement in the reliability and responsiveness of their IT systems. Issues are now resolved quickly, minimising disruption and allowing their team to remain focused on their work.
By removing delays and providing immediate access to support, we have eliminated the frustration previously associated with IT issues. The business now operates with confidence, knowing that any problems will be handled quickly and effectively.
We have also removed the internal burden of managing IT. With Hixon Group taking full responsibility for support and system management, the team at Rydale Roofing can focus entirely on delivering their services.
The result is a stable, dependable IT environment that supports the business rather than slowing it down. IT is no longer a source of risk. It is a controlled, reliable function that underpins their operations.