Are you tired of dealing with IT problems that consume your valuable time and drain your business finances?
Imagine having a dedicated and highly skilled IT support team at a fraction of the cost, diligently overseeing and preventing IT issues before they disrupt your operations.
Ready to take action to prevent complex IT issues that waste your valuable time and money?
Struggling with a variety of different operating systems ?
No problem! If you’re in need of dependable IT support in Newcastle-under-Lyme, don’t hesitate to contact our team today.
Regardless of whether your end-user devices or servers operate on Windows, Apple, Linux, or Chrome OS, we have the expertise to help you resolve your information technology issues.
Business IT Specialists
Our team of IT specialists based in Newcastle-under-lyme are here to help you succeed.
Our team of IT specialists, based in Newcastle-under-Lyme, are here to help your business succeed. We simplify your technology management and ensure its protection, allowing you to focus on running your business without disruption.
PAYG IT Support
Looking for IT support services without a contract? No Problem!
No worries! Our team of IT specialists can swiftly restore your computers, servers, and networks back to full functionality.
“Hixon Group have been our trusted IT Service provider since 2011. They are very prompt, consistent and reliable and I would highly recommend their services.”
Julie Mirowski | Director | Rydale Roofing
Frequently Asked Questions
Looking for more information about our IT Support services?
Here are some frequently asked questions:
What are the benefits of outsourced IT support?
Outsourced IT support offers several benefits, such as optimising technology usage, enhancing productivity, and safeguarding critical data and systems.
How easy is it to switch IT service provider?
Switching IT providers can range from easy to difficult, depending on your current provider. However, rest assured that we specialise in handling the entire transition.
As a result, we ensure a smooth and hassle-free experience for you and your business. Moreover, with over a decades experience in the industry, we guarantee a successful migration.
What types of issues or incidents are typically covered?
As your IT support provider, we offer comprehensive coverage for a wide range of technical issues and incidents through our support subscription.
Additionally, we diligently address various technical challenges, aiming to ensure smooth system operations. By doing so, we enable you to focus on your core business objectives.
I don't want a support contract, can you help?
Absolutely! No contract? No problem! We offer pay-as-you-go services billed on a fixed hourly rate for businesses that prefer a reactive approach to IT support in Stoke on Trent. Feel free to contact us for more information.
I'm an existing user, how can I get help?
If you are an existing client, rest assured that we have a solution for you.
The fastest way to get help is via the Hixon Group – Help Centre. Additionally, feel free to contact us if you need assistance in finding the right solution or discussing your options.
What are the typical response and resolution times?
As your dedicated IT support provider, we fully comprehend the significance of timely assistance in resolving your technical issues.
Consequently, we make every effort to provide efficient and prompt support to minimise any disruption to your operations. Moreover, we prioritise support requests based on urgency and strive to respond within four hours or less.
However, please keep in mind that response and resolution times may vary depending on the specific circumstances of each request. For urgent matters, we recommend contacting our support team directly.