Legal Policies & Documents

Company policies & legal documents

Compliance resources, legal documents & company policy documents.

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General Terms & Conditions

Download: Hixon Group – Terms & Conditions of Business

Data Control & Ownership

Data Controller: Hixon Group Limited,

Address: Unit 3 Carlton House,
Registry Street, Stoke on Trent,
Staffordshire, ST4 1JP, UK.

Email: support@hixongroup.com

Telephone: 01782 365124

Insurance Policies

As a company we will always ensure our insurance policy is valid and covers our risks adequately this is reviewed annualy, we currently (2020/2021) have a combined insurance policy in place with Markel International Insurance Company Limited.

PI Cover: Limit: £500,000

Public / Products Liability: Limit: £5,000,000

Employers Liability: Limit: £10,000,000

Vehicle Insurance: Fully Comprehensive Cover via Admiral Insurance.

GDPR, Privacy & Cookies

View Full Policy: Privacy Policy – Full Version

Privacy & Our Use of Cookies:

We use the minimum necessary website cookies to make our site function correctly. We also use analytics cookies to help us to improve the quality of content we provide.

For more detailed information about cookies and how they are used to improve the quality of the informaton we provide online and your privacy please visit Cookies & You (external link).

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these for privacy reason by changing your browser settings, but this may affect how the website functions.

Analytics Cookies:

We use Google Analytics to help us to improve our website by collecting and reporting information on how you use it. For more information on how these cookies work please see Cookies & You.

The website cookies that are used to collect this data does so in an anonymous way to protect your privacy and will only used for the purposes described.

Data Protection Registration

ICO Data Protecton Registration Number: ZA334985.

Privacy Policy Last Updated: 04 January 2021.

Direct Debit Guarantee

Hixon Group uses GoCardless to process Direct Debit payments for goods and services on a reccuring basis, this allows us to automate the billing process, reduce errors and ensure payments are received in a timely manner.

Consumer Protection: The Direct Debit Guarantee offers protection to customers paying by Direct Debit in the rare event that there is an error in a payment.

Our Promise: If we receive a payment that we are not legally entitled to, we will pay it back immediately at the payee’s request. We will always notify you of any changes to the payment amount or date no less that 3 working days prior to your account being debited, this will be sent via email from our payment processor on our behalf.

Payment Processor: GoCardless

Personal Data

Your personal data will never be passed to 3rd parties without consent and will only be used in accordance with our privacy policy.