IT Support
Providing the technical expertise you need to empower your business.
Are you tired of IT issues wasting valuable time and money or worried your business doesn’t meet the demands of the modern workplace?
Imagine having your own fully qualified IT support department at a fraction of the cost, proactively monitoring, and preventing IT issues before they impact your business.
We’re proud to be trusted by over 300 businesses to supply, manage and support the technology they need to succeed.
Are you ready to take action to prevent complex IT issues that waste your valuable time and money?
Proactive IT Support
Experience the power of proactive IT services and unlock your true business potential.
With our expertise and unwavering commitment to customer satisfaction, we ensure that your technology works for you, empowering your business to thrive in today’s digital landscape.
Why Choose Us
Concentrate on running your business instead of wasting time resolving technical issues.
Increased Productivity
Reliable IT support allows employees to focus on their core tasks without being distracted by costly IT issues.
Peace of Mind
Our dedicated professionals are available to address your IT concerns, ensuring a smooth and secure environment.
Scalability & Flexibility
Scale your IT services as your business grows, providing support for additional users, systems, and locations.
Hardware & Software
Proactive planning of upgrades, ensuring a smooth transition to new software or hardware solutions.
Cyber Security
Implement robust security measures, such as firewalls, antivirus software, and updates, to protect against cyber threats.
Plans & Pricing
Compare IT support plans
We offer a wide range of support plans designed meet the size and requirements of any small or medium sized business, however we can tailor any of these packages to meet your individual business requirements.
Cloud Care
Basic Plan
Per Device / Month
Designed for startups with minimum requirements, includes antivirus and anti malware protection.
Cloud Care
Essentials Plan
Per Device / Month
Cloud Care
Premium Plan
Per Device / Month (10 Seat Minimum)
Designed for businesses that need complete peace of mind, knowing that the IT system is fully managed.
“Hixon Group have been our trusted IT support provider since 2011. They are very prompt, consistent and reliable and I would highly recommend their services.”
Julie Mirowski | Director | Rydale Roofing
Frequently Asked Questions
Looking for more information about our IT support services?
What are the benefits of outsourced IT support?
Outsourced IT support offers several benefits to individuals and organisations, in short it provides the essential services that optimise technology usage, enhance productivity, and safeguard critical data and systems.
How easy is it to switch IT service provider?
The process of switching IT providers can range from easy to difficult, depending on the approach taken by your current provider. However, the good news is that we specialise in handling the entire transition, ensuring a smooth and hassle-free experience for you and your business. Allowing you to focus on your business while we take care of your IT needs.
With more than a decade of experience in the industry, we are confident in guaranteeing a successful migration. We have honed our methodology over the years, consistently upgrading and improving it based on the valuable lessons learned from each migration we undertake.
What exactly does Hixon Group’s IT Support cover?
Our IT support spans device maintenance and proactive monitoring across servers, desktops, laptops and mobile devices, covering Windows, macOS, Linux and Chrome OS. We handle software updates, hardware servicing, antivirus protection, malware defences, firewalls, and system monitoring to keep you secure and efficient.
Do you offer support without a contract?
Yes. For clients not ready to commit to a plan, we offer pay‑as‑you‑go support at a fixed hourly rate—flexible, responsive IT support with no strings.
What are your typical response and resolution times?
We aim to respond within four hours or less, prioritising requests by urgency and business impact. Resolution times vary by complexity, but speed is always the priority.
If I’m already a client, how do I get help?
Existing clients get the fastest response via the Hixon Group Client Support Desk. You’ll also find help through our Help Centre and support channels.
Can your service scale if my business grows?
Absolutely. Our Cloud Care plans—from Basic (£9.99+VAT/device) to Essentials (£24.99+VAT) and Premium (£49.99+VAT, 10‑seat min)—offer scalable support, including remote and onsite support, audits, reports and dedicated account management.
How does your service enhance cyber security?
We integrate robust security into your IT support: antivirus, firewalls, automated updates, vulnerability patching, and proactive monitoring—all aimed at reducing risks before they become critical.
Will you help plan upgrades or hardware changes?
Yes. We proactively plan and manage software and hardware upgrades to ensure smooth transitions and reduce business disruption part of our broader hardware and system support strategy.
How do your plans support business productivity?
Our structured support, including device-wide protection, remote maintenance, dedicated account management, reporting, and onsite support, means your team stays focused, secure and uninterrupted. That’s both productivity and peace of mind.