Managed Services
We provide your business with the knowledge and experience required to achieve your goals.
Our dedicated team are passionate about innovative technology and our customers success.
Outsourcing the management of your IT services provides your business with the knowledge and experience required to meet the demands of the modern workplace.
We work as part of your team to deliver a dependable solution that grows with your business, allowing you to concentrate on the areas of your business that you know best.
IT Support
Empowering your business with expert IT support services
Our IT support services are tailored to meet your business’s unique technological needs.
IT Security
Protecting your business with IT security services
Our comprehensive solutions are designed to fortify your defenses and mitigate risks.
IT Consultancy
Enhance your business with IT consultancy
Our seasoned consultants collaborate closely with you to understand your goals, challenges, and aspirations.
Why Choose Us
Streamline business operations with managed services, focus on growth not IT troubles.
Proven Expertise
With over a decade of experience in the IT industry, we bring a wealth of knowledge and expertise to the table, ensuring that your IT needs are met with precision.
Proactive Approach
Our team employs advanced monitoring tools to detect and resolve issues before they impact your operations, keeping your systems running smoothly.
Customised Solutions
We understand that every business is unique. That’s why our solutions are tailor-made to align with your specific goals, challenges, and budget.
Long-Term Relationships
We’re committed to building lasting relationships; many of our clients have been with us for years, a testament to the trust & value we bring to their businesses.
Strategic Partnerships
We’ve developed strong partnerships with industry-leading technology providers, giving you access to cutting-edge solutions to drive innovation within your business.
“With a can do approach, and the highest level of professionalism, he always finds a way to improve and upgrade the systems with very little or no interruption to the business.”
Chris Taylor | Director | GT Access
Frequently Asked Questions
Looking for more information about our managed services?
What are managed services?
Managed services are a comprehensive IT support and management approach, wherein external providers assume the responsibility of overseeing, maintaining, and optimising a businesses IT infrastructure and systems.
Instead of relying solely on in-house IT teams, you can collaborate with Managed Service Providers (MSPs) like Hixon Group to proactively address your technological requirements. These services encompass a spectrum of offerings including network monitoring, cybersecurity, data recovery, cloud management, help desk support, and more.
The primary objective of managed services is to assure the dependability, security, and efficiency of an IT environment, enabling businesses to channel their efforts towards core operations while entrusting intricate technical aspects to professionals.
Can managed services be customised for my business needs?
Yes, managed services can be fully customised to meet the unique needs and goals of your business. We understand that every business has distinct IT requirements based on factors like industry, size, growth stage, and existing technology infrastructure. As a result, we offer flexible service packages that can be tailored to align with your specific needs.
What kind of IT support can I expect?
Our IT support covers a wide range of services, including network monitoring, cybersecurity, data backup and recovery, software updates, hardware maintenance, and more. We provide comprehensive assistance to keep your systems running smoothly.
Why should I consider managed services for my business?
Considering managed services for your business offers a multitude of advantages that can significantly impact your operations, efficiency, and overall success. MSPs employ proactive monitoring and maintenance to identify and resolve potential IT issues before they escalate, minimising downtime and keeping your systems running smoothly.
Furthermore, we follow a predictable subscription-based model, eliminating the need for hefty upfront investments in IT infrastructure. This approach also minimises unexpected repair and maintenance costs. As your business grows, your IT needs may change. We can seamlessly adapt to your evolving requirements, ensuring that your technology infrastructure remains aligned with your business goals.
Moreover, industry-specific regulations can pose challenges for compliance. We can help you navigate these requirements, reducing legal risks associated with non-compliance.
In essence, embracing managed services empowers your business with a comprehensive, cost-effective, and efficient approach to IT management. This approach not only allows you to harness technology as a competitive advantage but also lets you concentrate on your core business priorities without the burdens of intricate technical tasks.
What's the onboarding process?
The onboarding process is designed to seamlessly integrate your business with our support framework. This process is crucial to ensure that both parties are aligned in terms of expectations, goals, and the scope of services to be provided.
The onboarding process begins with an initial consultation. We will conduct a thorough assessment of your current technology environment. This includes evaluating hardware, software, network infrastructure, security protocols, data management, and any ongoing issues. The aim is to identify potential areas of improvement and establish a baseline for future monitoring and maintenance. Your team members will receive training and orientation on how to interact with our support channels. As your business evolves, we will work with you to scale the services up or down based on your changing needs.
We focus on understanding your unique needs, tailoring services accordingly, and providing ongoing support to optimise your IT infrastructure and operations
What's the cost structure for managed services?
Our cost structure is flexible and transparent. We offer various pricing models to suit your budget, including monthly subscription plans. Our goal is to provide reliable and cost-effective IT support.