Support Centre: 01782 365124

IT Support

We provide fast, no nonsense technical support for servers, computers, and mobile devices running both Windows and OSX.

Are you looking for a reliable business IT support provider?

” We’re an accredited managed services provider with over 10 years experience, providing IT support services and technology solutions to businesses across Staffordshire and Cheshire. “

We understand the modern challenges businesses face and provide a wide range of business IT support services that are designed to help business owners to grow, manage, and protect the business they have worked so hard to build.

Our key to success is taking the time to really get to know you and your business, working as part of your own team to deliver a dependable, flexible infrastructure that grows as you do.

Imagine having your own fully qualified IT department at a fraction of the cost, proactively monitoring and preventing system issues before they impact your business.

Our dedicated support team serve over 500 clients from diverse sectors including hospitality, construction, healthcare, and financial services to name a few.

Why choose us as your IT support provider?

Concentrate on what you do best, running your business.

Fixed Price Support Plans

Our support plans provide your organisation with a complete IT department without any hidden costs.

Ad-Hoc IT Support

We provide fast, no nonsense ad-hoc IT support for Servers, Desktop, Laptops and Mobile Devices.

PC / Laptop Repairs

Our qualified support engineers are on hand to solve both your Apple and Microsoft hardware issues.

Onsite Support

Proactive and reactive, onsite visits by our fully qualified engineers are a key part of the service we provide.

Proactive Monitoring

Proactive monitoring ensures system issues are resolved before they impact your business.

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Service Level Agreement

We offer guaranteed response times to ensure you are back up and running as soon as possible.

Need help or advice choosing the right plan to suit your business needs?
Call us on 01782 365124

Compare Business IT Support Plans

We offer a wide range of support plans designed to meet the needs of the modern business.

Business Basics

£14.99 per device / per month

Excludes VAT at current rate.


Designed for sole traders and micro businesses, includes complete antivirus and anti malware protection.

+ View All Features
  • Proactive Support and Maintenance
  • Automated Software Updates
  • Antivirus and Anti Malware Protection
  • Fully Qualified Support Engineers

Business Essentials

£24.99 per device / per month

Excludes VAT at current rate.


Designed for small businesses that require enterprise-class remote support with antivirus and anti malware protection.

+ View All Features
  • Guaranteed Service Level Agreement
  • Monthly Security Audits & Reports
  • Unlimited Remote Support.
  • Proactive Support and Maintenance
  • Automated Software Updates
  • Antivirus and Anti Malware Protection
  • Fully Qualified Support Engineers

Business Premium

£49.99 per device / per month

Excludes VAT at current rate.


Designed for businesses that need complete peace of mind, knowing that the IT system is fully supported and managed.

+ View All Features
  • Unlimited Onsite Support
  • Quarterly Review Meeting
  • Dedicated Account Manager
  • Proactive Support and Maintenance
  • Automated Software Updates
  • Antivirus and Anti Malware Protection
  • Fully Qualified Support Engineers
  • Guaranteed Service Level Agreement
  • Monthly Security Audits & Reports
  • Unlimited Remote Support

Unsure which plan is right for your business, or would you like to know more? Call us on 01782 365124.

Frequently Asked Questions.

Looking for more information about our IT Support plans?

What IT support services do you offer?

We understand how important reliable IT support is to the success of any business, no matter how big or small and we take that responsibility very seriously.
We achieve this by providing fast, no nonsense technical support for Servers, Desktop Computers, Laptops and Mobile Devices running both Windows and Apple Mac and as long as technology continues to evolve, so will the solutions and services we provide to our clients.
We offer a wide range of business IT support solutions including: IT Support Contacts and Pay As You Go IT Support.

What areas in the UK do you provide IT Support?

We are based in Stoke on Trent in Staffordshire but provide IT Support to clients throughout the West Midlands.

I don't want a support contract, can you still help?

No contract? No problem! Take a look at the Pay as You Go IT Support Services we offer.

How can I get Help?

If you are an existing client the fastest way to get help is via the Hixon Group Client Support Desk.
If you need help finding the right solution or would like to discuss your options please contact us.

Still have unanswered questions? Our team can help with that, Call us on 01782 365124.

Customer Stories

See how our customers took their business productivity to the next level.

IT Support Provider in Stoke-on-Trent

Hixon Group Limited are an Award Winning Business IT Support Provider and Microsoft Cloud Solution Specialist based in Stoke on Trent.

Richard Vaughan

Staffordshire

We didn’t need to look at any other solution. We know that with an IT support plan from Hixon and Microsoft Office 365, we can easily set it up additional shared sites and get right to work.

The increased organisation and efficiency internally will only help us better serve our clients.

Source: LinkedIn

Bev Knight

Stoke-on-Trent

I have been using Hixon Group for IT support and Microsoft Office 365 for over two years now and have been consistently impressed by the commitment to clients.

They ensure any problem is resolved as quickly as possible and works to make sure it does not occur again.

Source: TrustPilot

It’s all right here – whatever your business requirements. Get the exact combination of technology, services and support for managing all aspects of your business technology.