IT Support
Providing the technical expertise you need to empower your business.
Are you tired of IT issues wasting valuable time and money or worried your business doesn’t meet the demands of the modern workplace?
Imagine having your own fully qualified IT support department at a fraction of the cost, proactively monitoring, and preventing IT issues before they impact your business.
We’re proud to be trusted by over 300 businessesto supply, manage and support the technology they need to succeed.
Are you ready to take action to prevent complex IT issues that waste your valuable time and money?
Proactive IT Support
Experience the power of proactive IT services and unlock your true business potential.
With our expertise and unwavering commitment to customer satisfaction, we ensure that your technology works for you, empowering your business to thrive in today’s digital landscape.
Why Choose Us
Concentrate on running your business instead of wasting time resolving technical issues.
Increased Productivity
Reliable IT support allows employees to focus on their core tasks without being distracted by costly IT issues.
Peace of Mind
Our dedicated professionals are available to address your IT concerns, ensuring a smooth and secure environment.
Scalability & Flexibility
Scale your IT services as your business grows, providing support for additional users, systems, and locations.
Hardware & Software
Proactive planning of upgrades, ensuring a smooth transition to new software or hardware solutions.
Cyber Security
Implement robust security measures, such as firewalls, antivirus software, and updates, to protect against cyber threats.
Plans & Pricing
Compare IT support plans
We offer a wide range of support plans designed meet the size and requirements of any small or medium sized business, however we can tailor any of these packages to meet your individual business requirements.
Cloud Care
Basic Plan
Per Device / Month
Designed for startups with minimum requirements, includes antivirus and anti malware protection.
Cloud Care
Essentials Plan
Per Device / Month
Cloud Care
Premium Plan
Per Device / Month
Designed for businesses that need complete peace of mind, knowing that the IT system is fully managed.
“Hixon Group have been our trusted IT support provider since 2011. They are very prompt, consistent and reliable and I would highly recommend their services.”
Julie Mirowski | Director | Rydale Roofing
Frequently Asked Questions
Looking for more information about our IT support services?
What are the benefits of outsourced IT support?
Outsourced IT support offers several benefits to individuals and organisations, in short it provides the essential services that optimise technology usage, enhance productivity, and safeguard critical data and systems.
How easy is it to switch IT service provider?
The process of switching IT providers can range from easy to difficult, depending on the approach taken by your current provider. However, the good news is that we specialise in handling the entire transition, ensuring a smooth and hassle-free experience for you and your business. Allowing you to focus on your business while we take care of your IT needs.
With more than a decade of experience in the industry, we are confident in guaranteeing a successful migration. We have honed our methodology over the years, consistently upgrading and improving it based on the valuable lessons learned from each migration we undertake.
What types of issues or incidents are typically covered?
As your IT support provider, we strive to offer comprehensive coverage for a wide range of technical issues and incidents through our support subscription.
We aim to provide a holistic IT support experience, addressing a wide range of technical challenges that your organisation may encounter. Our goal is to ensure that your systems operate smoothly, enabling you to focus on your core business objectives.
I don't want a support contract, can you help?
No contract? No problem! Businesses that don’t want a proactive approach to IT support can use our pay as you go services billed on a fixed hourly rate, please call us for more information.
I'm an existing user, how can I get help?
If you are an existing client, the fastest way to get help is via the Hixon Group Client Support Desk.
If you need help finding the right solution or would like to discuss your options, please contact us.
What are the typical response and resolution times?
As your dedicated IT support provider, we understand the critical importance of timely assistance when it comes to resolving your technical issues. We strive to provide efficient and prompt support to minimize any disruption to your operations.
We prioritise your support requests based on their urgency and impact on your business. We aim to respond within four hours or less. It’s important to note that these response and resolution times are general guidelines and may vary depending on the specific circumstances of each support request. We also encourage you to communicate any urgent matters directly to our support team via our designated channels to expedite the resolution process.